RE: Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair methodologies]

["Beeman, Davis" <Davis.Beeman () integratelecom com>]

Whatever you do, no one let on that people can get issues like this fixed by posting to NANOG... this list will be 
flooded in a matter of hours...

Davis Beeman 


-----Original Message-----
From: Christoph Blecker [mailto:cblecker () gmail com] 
Sent: Monday, August 20, 2012 14:27
To: Patrick W. Gilmore
Cc: NANOG list
Subject: Re: Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair methodologies]

Always good to know that *somebody* is listening!

Cheers,
Christoph

On Mon, Aug 20, 2012 at 2:22 PM, Patrick W. Gilmore <patrick () ianai net> wrote:
> Comcast has already contacted me to fix this up.
>
> --
> TTFN,
> patrick
>
>
> On Aug 20, 2012, at 16:12 , Patrick W. Gilmore <patrick () ianai net> wrote:
>
> > Given the recent VZ thread, I thought I'd show why my new house has crap Internet.
> >
> > The story: A piece of underground cable went bad.  The techs didn't pull new underground cable.  They decided it was 
> > better to do it "arial" (if you can call 2 feet "arial").  They took apart the two pedestals on either side of the 
> > break and ran a new strand of RG6 (yes, the same stuff you use inside your home, not the outside-plant rated stuff) 
> > tied to trees with rope.
> >
> >       <http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street>
> >
> > These pedestals have looked like this for months apparently.  I called the 800 # and complained, they rolled a 
> > truck.  The guy didn't even come in my house, just gave me his supervisor's number and said that he's a home tech, 
> > the outside plant guys are the problem and he can't fix it.  A second guy rolled up while we were chatting and told 
> > me he had a call around the block for the same thing.  They've been taking complaints about this for months and are 
> > as tired of it as we are.  I assured them I was more tired of it, given he was getting paid while I was paying, but 
> > I understood their situation.
> >
> > Of course, since the other "broadband" option at my house is 1 Mbps Verizon DSL, I don't have much leverage. :(
> >
> > --
> > TTFN,
> > patrick
> >
> > P.S. Worst part is AT&T sux there too, so I have a picocell - which runs over the Comcast cable mode....