RE: OT -- seeking a knowledgable AS 701 technical contact.

["Schiller, Heather A" <heather.schiller () verizon com>]

Hi! Now that you have my email address, ping me offline and I'll see if I can help.

 --Heather 

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Heather Schiller
Network Security - Verizon Business
1.800.900.0241    security () verizonbusiness com
 

-----Original Message-----
From: Robert Bonomi [mailto:bonomi () mail r-bonomi com] 
Sent: Wednesday, November 16, 2011 5:36 PM
To: nanog () nanog org
Subject: OT -- seeking a knowledgable AS 701 technical contact.


Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone 
at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit:

  "I am looking for someone with _any_ awareness/knowledge of Verizon 
   Business's public-access anonymous FTP server, with the hostname 
   'ftp.uu.net'."

The published Verizon Business technical contact number -- both in 'whois'
for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not 
Verizon customer.

"Customer service" doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or  that I am 
having a problem with -my- domain.  

Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'.  Another transfer attempt 
ended up on somebody's cell phone.