SLA for voice and video over IP/MPLS

[Diogo Montagner <diogo.montagner () gmail com>]

Hello,

I am looking for industry standard parameters to base the SLA of one
network regarding to voice, video and data application.

Which are the the accepted values for jiiter, delay, latency and
packet loss for voice, video and data in a IP/MPLS ?

Thanks

./diogo -montagner