Re: reporting physical plant damage to AT&T?

[Warren Bailey <wbailey () gci com>]

Our fiber optic system is on every maritime map in existence, along with
our Network Operations Control Center's phone number. We still get the
occasional oops from a rouge fisherman who decides his net must be caught
on something else. Unfortunately, as they say - You can't fix stupid.

And just as a side note, AT&T should send you a check. I do not doubt they
would have spent hours and hours trying to troubleshoot circuits somewhere
scratching their heads all Thanksgiving evening. Consider yourself one of
the rare ones, because I know we rarely (read: Not, Ever) get calls from
concerned customers about Ped's being knocked over. If anything it's a guy
sitting in a backhoe wondering what that there black wire is doin' in his
yard.

Have a good Thanksgiving. :)

//warren

Warren Bailey | RF Engineer
General Communication, Inc.
2550 Denali St. Suite 700
Anchorage, AK 99503
907.868.5911 desk
907.903.5410 mobile
907.947.7616 followme
http://www.gci.com





On 11/25/10 2:58 PM, "Paul Vixie" <vixie () isc org> wrote:

> > From: "Robert Glover"<robertg () garlic com>
> > Date: Thu, 25 Nov 2010 15:02:42 -0800
> >
> > Try calling 1-800-332-1321.  It is a general repair number for POTS
> > and DSX circuits.  They are clueful, and if they aren't the right
> > people to call, they will likely be able to point you in the right
> > direction.
>
> thanks, that did it.  i tried every other 800 and 866 number folks could
> send me and this was the first one that i tried that was answered by a
> human (in st louis) who then transferred me to a call center in california
> who asked me my circuit number but then took my report anyway.  nice
> folks.
>
> i think all of us who place infrastructure in places away from our offices
> should label them clearly as to who to call if they get hit by cars, or if
> not that, make sure google will tell observers how to find us.