RE: XO -- Plea for engineer to contact me

["Mort, Eric" <EMort () xo com>]

Took a gander and you're not stipping private ASN space before sending
us your announcement and as such your announcement is failing on our
AS-PATH filter.  Fix that and it work:

CVR1.SanJose2-CA# sho ip bgp neigh 207.88.187.162 received-ro
BGP table version is 18060975, local router ID is 65.106.7.214
Status codes: s suppressed, d damped, h history, * valid, > best, i -
internal,
              r RIB-failure, S Stale
Origin codes: i - IGP, e - EGP, ? - incomplete

   Network          Next Hop            Metric LocPrf Weight Path
*> 64.245.4.128/25  207.88.187.162                         0 7014 i
*  64.245.6.128/25  207.88.187.162                         0 7014 64512
64513 i

CVR1.SanJose2-CA# sho ip bgp neigh 207.88.187.166 received-ro
BGP table version is 18061137, local router ID is 65.106.7.214
Status codes: s suppressed, d damped, h history, * valid, > best, i -
internal,
              r RIB-failure, S Stale
Origin codes: i - IGP, e - EGP, ? - incomplete

   Network          Next Hop            Metric LocPrf Weight Path
*  64.245.4.128/25  207.88.187.166                         0 7014 i
*  64.245.6.128/25  207.88.187.166                         0 7014 64512
64513 i

Thanks,

Eric J. Mort
Sr. Manager - IP Operations
Desk - 314-787-7826
Cell - 314.486-9057
emort () xo com


-----Original Message-----
From: Owen DeLong [mailto:owen () delong com] 
Sent: Saturday, January 10, 2009 12:19 PM
To: NANOG list
Subject: XO -- Plea for engineer to contact me

I apologize to the list, but, I'm at my wits end.

Can an engineer with clue PLEASE contact me regarding ticket 1781923.

I cannot get past the phone operators to speak to an engineer about a
misconfiguration on the XO side with my service.

I don't know what's actually in the ticket, but, I'm not requesting a  
major
configuration change.  The BGP session _IS_ working, except XO is
failing to accept a single prefix from us which XO assigned to us.

The response I'm getting from customer care is not matching these facts.

Thank you,

Owen