Re: Looking for AT&T / Verizon / Sprint WWAN service impressions- onor off-list replies welcome

[joel.mercado () verizon net]

I am 100 percent with you on this. Some techs arrive to our data center with no tools and they have the same response I 
just thought it was a simple install. I know they have different levels for techs but you should not have to wait 
another couple of days to complete   a install. They should send another tech same day but that's not the case. 
------Original Message------
From: Charles Wyble
To: Crooks, Sam
Cc: nanog () nanog org
Subject: Re: Looking for AT&T / Verizon / Sprint WWAN service impressions-      onor    off-list replies welcome
Sent: Apr 15, 2009 7:56 PM

What is it about the bloody telcos. You want to spend money, but yet you 
can't reach the right people to get your questions answered or schedule 
the service.

Gah.

I experienced this recently, trying to have some inside wiring work done 
at my house. They rolled a tech, but then he claimed he "wasn't 
prepared" to do the work. What exactly was he prepared to do, on an 
inside wiring call?  It took multiple calls / disconnects to SBC to get 
to the right dept and have a tech deployed who was actually prepared to 
install the jack.

Do these places take courses on anti sustainability? It's amazing they 
are still in business.



Crooks, Sam wrote:
>  
> After much hassle and several false starts and disconnects in getting in
> touch with the right department in Sprint, I spoke to a woman in
> technical support in the group that supports 3G data cards.  
>
> She said:
>
> - public IP addresses are used
> - static IP available for $3/mo additional
> - maximum 3G data plan is 5GB/mo of data transfer, retail reate, $60/mo
> (which is typically cheaper than your typical ADSL/IDSL or ISDN service
> cost)
>
>
> Sam Crooks



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