Re: What to do when your ISP off-shores tech support

["Martin Hannigan" <martin () theicelandguy com>]

On Thu, Dec 25, 2008 at 6:00 PM, Frank Bulk - iName.com
<frnkblk () iname com>wrote:

> I don't think there would be a concern about off-shore support if we
> couldn't tell it was "off-shore".


You can't tell most of the time.

The point that is relevant operationally is that off shoring can be a solid
method to help significantly reduce costs. It can work easier for some
functions than others. Level 1/Tier1 support seems like an excellent
candidate for off shoring and I think that the measure is still quality of
service from the provider verses if they off shore or not.

Just my humble opinion.


Happy Holidays!

-M<