RE: Yahoo Mail Update

["Raymond L. Corbin" <rcorbin () hostmysite com>]

I've talked to employees in other departments who agree that something needs changed (especially when their own mail 
wasn't making it to their personal yahoo inboxes)

You can reach yahoo's 'mail' department(s) after doing a lot of digging and googling... Their ' Bulk Mail Advocacy 
Agent' was somewhat helpful, but the anti-abuse manager seemed to get things done after you at least try the proper 
channels of submitting a ticket and waiting about a week and still having no resolve...I submitted a ticket to them to 
update my whitelisted IP's from adding/removing servers and it took about a month to get a reply.

AOL's postmaster is easy to reach via their 1-800# however they seem to read off the screen and are really only general 
support. Their actual 'postmasters' (once you get passed their general support) are usually pretty helpful and quick to 
resolve issues.

-Ray

-----Original Message-----
From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On Behalf Of chuck goolsbee
Sent: Thursday, April 10, 2008 8:51 PM
To: nanog () merit edu
Subject: Re: Yahoo Mail Update


>       An anonymous source at Yahoo told me that they have pushed
> a config update sometime today out to their servers to help with these
> deferral issues.
>
>       Please don't ask me to play proxy on this one of any
> other issues you may have, but take a look at your queues and
> they should be getting better.
>
>       - Jared

Thanks for the update Jared. I can understand your request to not be
used as a proxy, but it exposes the reason why Yahoo is thought to be
clueless: They are completely opaque.

They can not exist in this community without having some visibity and
interaction on an operational level.

Yahoo should have a look at how things are done at AOL. While the
feedback loop from the *users* at AOL is mostly a source of
entertainment, dealing with the postmaster staff at AOL is a
benchmark in how it should be done.

Proxy that message over and perhaps this issue of Yahoo's perennially
broken mail causing the rest of us headaches will go away. It seems
to come up here on nanog and over on the mailop list every few weeks.

--chuck