nanog mailing list archives
Re: how to write an incident report
From: Matthew Moyle-Croft <mmc () internode com au>
Date: Sun, 21 Oct 2007 20:16:31 +0930
Indeed - "The Cluetrain Manifesto" (http://www.cluetrain.com/book/index.html) is probably a good starting point to understand exactly that point.I think you greatly underestimate how customers react to the truth.
MMC
Current thread:
- how to write an incident report Joe Abley (Oct 19)
- Re: how to write an incident report Steven Haigh (Oct 19)
- Re: how to write an incident report Hank Nussbacher (Oct 20)
- Re: how to write an incident report Jason Seemann (Oct 20)
- Re: how to write an incident report Joe Abley (Oct 20)
- Re: how to write an incident report D'Arcy J.M. Cain (Oct 20)
- Re: how to write an incident report Simon Lyall (Oct 20)
- RE: how to write an incident report Alex Rubenstein (Oct 20)
- Re: how to write an incident report Matthew Moyle-Croft (Oct 21)
- Re: how to write an incident report Bill Woodcock (Oct 20)