Re: how to write an incident report

[Steven Haigh <netwiz () crc id au>]

On 20/10/2007, at 6:45 AM, Joe Abley wrote:
> For those who don't recognise the name (presumably many people),  
> Citylink are a disruptive high-speed metro transport provider in  
> Wellington, New Zealand. They run the most elaborate and scary  
> layer-2 switched ethernet network I've ever heard of, and the other  
> week they ran into some problems which caused a prolonged outage.
>
> Here's their writeup:
>
>   http://news.clnz.net/2007/10/19#Loopback-Saturday-Discussion
>
> Why don't I have any suppliers like this?

Wow! This has to be one of the best incident reports I have ever  
seen. It would be great if people took a page out of Citylink's book  
instead of the one paragraph "something died" type reports.

--
Steven Haigh

Email: netwiz () crc id au
Web: http://www.crc.id.au
Phone: (03) 9001 6090 - 0412 935 897