Re: Quarantining infected hosts (Was: FBI tells the public to call their ISP for help)

[Per Heldal <heldal () eml cc>]

On Mon, 2007-06-18 at 21:00 +0530, Suresh Ramasubramanian wrote:
> On 6/18/07, Sean Donelan <sean () donelan com> wrote:
> > Automation is a non-starter unless you have people to deal with the
> > exceptions.  If you don't deal with exceptions, eventually problems with
> > any automated system will overwhelm you.  You can only hid behind IVR
> > recordings "You call is very important to us" for so long.
>
> You're preaching to the choir there.  That still doesnt underrate the
> importance of automating this.  Throwing people at it simply doesnt
> scale.

Before you make it a technical or HR issue you first have to either find
a way to make aggressive ISP policies profitable or
introduce .gov-regulations that say you either operate according to some
standard or not at all.


//per