Re: Quarantining infected hosts (Was: FBI tells the public to call their ISP for help)

["Suresh Ramasubramanian" <ops.lists () gmail com>]

On 6/18/07, Sean Donelan <sean () donelan com> wrote:
> Automation is a non-starter unless you have people to deal with the
> exceptions.  If you don't deal with exceptions, eventually problems with
> any automated system will overwhelm you.  You can only hid behind IVR
> recordings "You call is very important to us" for so long.

You're preaching to the choir there.  That still doesnt underrate the
importance of automating this.  Throwing people at it simply doesnt
scale.

--
Suresh Ramasubramanian (ops.lists () gmail com)