nanog mailing list archives
Re: The entire mechanism is Wrong!
From: Richard Cox <Richard () Mandarin com>
Date: Mon, 17 Jan 2005 16:49:57 +0000
On Mon, 17 Jan 2005 07:12:58 +0000 (GMT) "Christopher L. Morrow" <christopher.morrow () mci com> wrote:
provided their contract requires some form of 24/7 support, and there is an SLA to manage that requirement. If there isn't then there is no need for 24/7 support (no contractual reason), it just becomes a business differentiator for clients when chosing registrar X or registrar Y (or so it seems to me)
Then you miss the point that there was no contractual relationship between the real PANIX and MelbourneIT, yet in the first instance it was MelbourneIT that needed to respond so that an investigation into this unfortunate incident could be started. However excellent the SLA that a domain owner may have with their registrar, it is inevitably of no value when the central system is compromised (as appears on the surface to have been the case here). Your argument would have been completely sound if, in addition to whatever level of customer support they choose/contract to provide, there were an obligation for every accredited registrar to guarantee a response within a given timescale and on a 24/7 basis, to any emergency request received from any other accredited registrar. Indeed, such may already have been the case. Fire Drills have a habit of discovering shortcomings within well-planned emergency arrangements! -- Richard Cox
Current thread:
- Re: The entire mechanism is Wrong!, (continued)
- Re: The entire mechanism is Wrong! Perry E. Metzger (Jan 16)
- Re: The entire mechanism is Wrong! Chris Adams (Jan 16)
- Re: The entire mechanism is Wrong! Adrian Chadd (Jan 16)
- Re: The entire mechanism is Wrong! Steve Sobol (Jan 16)
- Re: The entire mechanism is Wrong! Jim Shankland (Jan 16)
- Re: The entire mechanism is Wrong! Steven J. Sobol (Jan 16)
- Re: The entire mechanism is Wrong! Paul G (Jan 16)
- Re: The entire mechanism is Wrong! Steve Sobol (Jan 19)
- Re: The entire mechanism is Wrong! Perry E. Metzger (Jan 16)
- Re: The entire mechanism is Wrong! Alexei Roudnev (Jan 16)
- Re: The entire mechanism is Wrong! Christopher L. Morrow (Jan 16)
- Re: The entire mechanism is Wrong! Richard Cox (Jan 17)
- Standard of Promptness William Allen Simpson (Jan 17)
- Re: Standard of Promptness Eric Brunner-Williams in Portland Maine (Jan 18)
- Re: Standard of Promptness John Curran (Jan 18)
- RE: Standard of Promptness David Schwartz (Jan 18)
- RE: Standard of Promptness Tim Wilde (Jan 18)