nanog mailing list archives

Re: Abuse Ticketing Systems


From: Todd Mitchell - lists <lists () ciphin com>
Date: Thu, 28 Oct 2004 08:43:27 -0600


On 28/10/2004 8:12 AM James Baldwin wrote:

Are there any particularly useful ticketing systems for handling the sorts and volume of complaints an abuse desk sees?

Aside from RT, you may also want to take a look at OTRS - http://otrs.org/.

Todd


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