nanog mailing list archives
Re: Abuse Ticketing Systems
From: John Kinsella <jlk () thrashyour com>
Date: Thu, 28 Oct 2004 07:33:55 -0700
On Thu, Oct 28, 2004 at 10:12:45AM -0400, James Baldwin wrote:
experience with it. If someone has had a painless and successful experience using Remedy to handle abuse desk ticketing I'd love to hear a little about the overall engineering of the system to handle it.
If anyone has had a painless and successful experience with Remedy, I'd love to hear about that, as well. ;) I second the RT route. Budget half a day to get it up on a test box and it's pretty easy from there. In particular you may want to look at the version of RT tuned for Incident Response - http://bestpractical.com/rtir/ John
Current thread:
- Abuse Ticketing Systems James Baldwin (Oct 28)
- Re: Abuse Ticketing Systems Paul Khavkine (Oct 28)
- Re: Abuse Ticketing Systems John Kinsella (Oct 28)
- Re: Abuse Ticketing Systems Todd Mitchell - lists (Oct 28)
- Big List of network owners? John Underhill (Oct 28)
- Re: Big List of network owners? Joe Abley (Oct 28)
- Re: Big List of network owners? Valdis . Kletnieks (Oct 28)
- Re: Big List of network owners? Tom Vest (Oct 28)
- Re: Big List of network owners? Valdis . Kletnieks (Oct 28)
- Re: Big List of network owners? Tom Vest (Oct 28)
- Re: Big List of network owners? Randy Bush (Oct 28)
- Re: Big List of network owners? Lucy E. Lynch (Oct 28)
- Re: Big List of network owners? Randy Bush (Oct 28)
- Big List of network owners? John Underhill (Oct 28)