Re: Microsoft XP SP2 (was Re: Lazy network operators - NOT)

[John Osmon <josmon () rigozsaurus com>]

On Mon, Apr 19, 2004 at 12:03:32PM -0700, Dan Hollis wrote:
> On Mon, 19 Apr 2004, Jeff Shultz, WIllamette Valley Internet wrote:
> > ** Reply to message from Drew Weaver <drew.weaver () thenap com> on Mon, 19 Apr 2004 13:42:53 -0400

    [...notification of the...]
> > > average home Dial-Up users who were infected with various malicious agents
> > > (I.e. Nimda, et cetera) and we actually contacted those users, to let them
> > > know and again we were met with more hostility. 
> > You definitely don't have our customers then.  Our usually appreciate
> > being told that their systems are screwed up. 
>
> He's right.
>
> Most customers get defensive/hostile when you tell them there's something 
> wrong with their system.

For what it's worth, our (dial-up and DSL) customers have generally
act thankful when contact them about the problems their machines
are causing.

I guess nothing changes -- the world is full of people.  :-)