Re: We have a firewall (was Re: Pakistan government orders ISPservice level agreement)

["Scott Granados" <scott () wworks net>]

Well I'll say that I got great help from Chris on the nanog list on more
than one occasion even when it wasn't a security issue he pointed me in the
proper location.

Turned out to not even be a UU problem but they helped beat up on a closer
transit provider anyway.

However the noc I called to start the process was just awful.  Litterally
told me "If you wanted help you should have bought servic from us".
Actually had me thinking for a while of just buying a ds0 or something from
them and giving it to my kids or something for a goof just so I could say
Yes, I'm a customer!


----- Original Message ----- 
From: "John Payne" <john () sackheads org>
To: <nanog () merit edu>
Sent: Tuesday, May 06, 2003 7:43 PM
Subject: Re: We have a firewall (was Re: Pakistan government orders
ISPservice level agreement)


> --On Tuesday, May 6, 2003 17:25 -0700 Scott Granados <scott () wworks net>
> wrote:
>
> > Unless you actually call UUnet and your not a customer, God help you
then.
> I don't know why people keep saying that.  I've spoken to UUnet many times
> on security issues, sometimes as a customer, sometimes not, and every time
> I've gotten exactly the response I wanted and support above and beyond
what
> I needed.
>
> Hell, I even got a lot of support when it was "my friend over here claims
> to be under attack".
>
> Am I lucky, or are others just repeating what they want to hear?