Re: mfnx

[Leo Bicknell <bicknell () ufp org>]

In a message written on Wed, Feb 19, 2003 at 10:02:24AM -0800, Scott Granados wrote:
> Nope, nobody responded from noc () above net so I tried here, got a response
> and was all set.  Helpful once you get around the noc where we had no
> response.

This is not in response to Scott's specific problem, but since MFN
was brought up I will inform a bit about how we work.

noc@ opens a ticket.  You should get an auto reply within a couple
of minutes.  No auto-reply probably means things are broken enough
that the phone is necessary.  The phone number in the above.net,
mfnx.net, and AS 6461 records will (after a bit of IVR) get you to
someone who can help.

peering@ also opens a ticket.  The same applies.

Note, for us noc@ and peering@ go two different places.  noc@ is
realtime issues, peering@ is policy/requests and other non-realtime
issues.

-- 
       Leo Bicknell - bicknell () ufp org - CCIE 3440
        PGP keys at http://www.ufp.org/~bicknell/
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