Re: mfnx

[Scott Granados <scott () wworks net>]

Well sometimes that's valuable and sometimes people make genuine mistakes
which they really shouldn't be publically called on the carpet for.  I
will say to everyone that every time I have had to post to nanog I have
always gotten a very helpful response and all were operational in nature.
I think that having this open channel for issues whether it be discussion
of policy and standard or the occasional help its broken and I can't find
anyone via normal channels is great.



On Thu, 20 Feb 2003, Simon Lyall wrote:

> On Wed, 19 Feb 2003, Scott Granados wrote:
> > Nope, nobody responded from noc () above net so I tried here, got a response
> > and was all set.  Helpful once you get around the noc where we had no
> > response.
>
> IMHO posting to nanog to contact a Noc should be the last resort. If you
> have no response to email you should try various numbers you have for
> their Noc, then your account manager (they love getting called at 3am
> cause the Noc won't respond to customers) , then the people in whois etc etc.
>
> At that point you could post to nanog asking. But if possible make your
> query a value added for others of us who might be considering using the
> provider in the future. Sentences like "I sat on hold for 30 minutes and
> the line went dead" , "leaking RFC 1918 space" , "Changed ip without
> notice" are useful...
>
> --
> Simon Lyall.                |  Newsmaster  | Work: simon.lyall () ihug co nz
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