RE: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS

["Joe Marr" <jmarr () twmaine com>]

Thats bunk,

First off if your an CLEC the relys on LEC for your copper then you have a
problem. My experiance with verizon is that you
first have to dispatch your own fileds services people, shoot the line and
find the issue (4hrs on a good day.
second, you call in a ticket (which takes up to 24 hrs to acknowledge).
Third, the lec dispatches a tech to investigate, if he cant find the problem
the close out your ticket.
Four, if problem isnt resolve a "vendor meet" has to be setup, you have to
handhold the verizon tech and educate him on dsl.(48hr notice).

as for relibility, I cant tell you the number of times a Verizon tech, would
be out to install a phone line and steal one of our dsl lines cuase it did
not have a tone.



-----Original Message-----
From: owner-nanog () merit edu [mailto:owner-nanog () merit edu]On Behalf Of
Hunter Pine
Sent: Monday, May 14, 2001 8:28 AM
To: John Payne
Cc: nanog () nanog org
Subject: Re: People who purchase unproven technologies to support their
Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE
CARE OF YOUR CUSTOMERS



For the most part, I don't see that the level of service is much different
if you sign up for a business class DSL line.
You get an SLA, like a T1
The phone company (usually) gives you a 24 hour turnaround time on line
repairs, like a T1
If the ISP itself is incompetent, or just doesn't care about their
customers, or is too overwhelmed to manage their business, you can't knock
the technology for that.

/H

----- Original Message -----
From: "John Payne" <john () sackheads org>
To: "Hunter Pine" <hunter () compuhelp com>
Cc: <nanog () nanog org>
Sent: Monday, May 14, 2001 8:24 AM
Subject: Re: People who purchase unproven technologies to support their
Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE
OF YOUR CUSTOMERS


> On Mon, May 14, 2001 at 07:46:32AM -0400, Hunter Pine wrote:
> > You are aware that a good percentage of the T1's you purchase nowadays
are
> > just a pair of bonded 768 dsl lines, right? The phone companies have
been
> > doing that for over 20 years to save on copper.
>
> I don't think anyone is knocking dsl technology, just the expectation
> that you can run mission critical services with the level of service you
> get with dsl.
>
> --
> John Payne      http://www.sackheads.org/jpayne/    john () sackheads org
> http://www.sackheads.org/uce/                    Fax: +44 870 0547954
>         To send me mail, use the address in the From: header