Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS

["Hunter Pine" <hunter () compuhelp com>]

For the most part, I don't see that the level of service is much different
if you sign up for a business class DSL line.
You get an SLA, like a T1
The phone company (usually) gives you a 24 hour turnaround time on line
repairs, like a T1
If the ISP itself is incompetent, or just doesn't care about their
customers, or is too overwhelmed to manage their business, you can't knock
the technology for that.

/H

----- Original Message -----
From: "John Payne" <john () sackheads org>
To: "Hunter Pine" <hunter () compuhelp com>
Cc: <nanog () nanog org>
Sent: Monday, May 14, 2001 8:24 AM
Subject: Re: People who purchase unproven technologies to support their
Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE
OF YOUR CUSTOMERS


> On Mon, May 14, 2001 at 07:46:32AM -0400, Hunter Pine wrote:
> > You are aware that a good percentage of the T1's you purchase nowadays
are
> > just a pair of bonded 768 dsl lines, right? The phone companies have
been
> > doing that for over 20 years to save on copper.
>
> I don't think anyone is knocking dsl technology, just the expectation
> that you can run mission critical services with the level of service you
> get with dsl.
>
> --
> John Payne      http://www.sackheads.org/jpayne/    john () sackheads org
> http://www.sackheads.org/uce/                    Fax: +44 870 0547954
>         To send me mail, use the address in the From: header