network availability standards

["Miguel Mata-Cardona" <mmata () sv cciglobal net>]

Hi, we are looking for some standards of network availability for 
broadband networks. Specificaly for backbone availability, last mile 
availability, mean time to repair, and so on.

We have and HFC network (yes, CATV and cablemodems). These 
customers range from the home users, SOHO, point-to-point and 
VPNs. Any pointer to these info would be very appreciated.

We are trying to set up a SLA paperwork for commercial and 
corporate customers.
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Miguel Mata-Cardona
CCI El Salvador
mmata () sv cciglobal net