RE: AT&T Broadband

["James" <james () james-web net>]

You have to realize really how far the Residential Tech Support (is your
computer on?) is from Network Operations in terms of communications.
Most NO would ever probably tell Tech Support is "Just tell the customer
a router is down or a fiber cut or something."

- James

-----Original Message-----
From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On Behalf Of
Simon Higgs
Sent: Wednesday, December 19, 2001 1:26 AM
To: nanog () merit edu
Subject: Re: AT&T Broadband


At 09:48 PM 12/18/01 -0800, you wrote:

> On Tue, Dec 18, 2001 at 08:04:30PM -0600, Matthew S. Hallacy wrote:
> > Yes, this is correct.
>
>         Sounds like an issue for the e-mail or telephone support
> people at your provider, then.  It's amazing what you can find
> out by actually picking up a telephone these days.

Call AT&T Broadband's tier one support for help ("er... you need to
check 
the web site, have you pushed the on button on your computer, er...
sir?")?

You're kidding, right? After escalating to their tier three, they still 
couldn't handle a simple call to fix the DNS on the netblock I was on. I

was stupid enough to think they could. Never again.



Best Regards,

Simon

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