Re: FIBER CUT: Dallas to West Coast

[John Fraizer <nanog () Overkill EnterZone Net>]

On Wed, 29 Aug 2001, Patrick Greenwell wrote:

> On 29 Aug 2001, Sean Donelan wrote:
>
> > On Wed, 29 August 2001, Patrick Greenwell wrote:
> > > On Wed, 29 Aug 2001, Brian Whalen wrote:
> > > > Routing around the problem, what a concept.  More backup for the 2xt1 shop
> > > > to contimue doing it..
> > >
> > > I'm still awaiting the list of providers that never have a circuit go
> > > down. :-)
> >
> > Every carrier has had a circuit go down.
>
> On that we agree.
>
> > The difference is the carrier's response, in particular how well they
> > keep their customers informed.
>
> That is certainly *a* point of differentiation, however if the goal of
> these "basement dual-homers" is to not suffer downtime due to the
> outage of a single provider(much like the organizations that "matter"),
> all the responsiveness in the world from a provider whose circuit to
> one of the "basement dual-homers" which has failed isn't going to prevent
> them from being down, is it?

Patrick, it's all in being able to inform YOUR customers.  When they call
you, you can't tell them what's wrong because your upstream (doesn't
know|won't tell you|lies to cover their a$$) it makes YOU look like an
idiot.  If you can at least tell them what's up and demonstrate that it's
beyond your direct control, you're no longer the bad guy.

---
John Fraizer
EnterZone, Inc