Re: Different customer service reactions (was Re: Wanted: Clueful Individual @ TeleGlobe.net)

[Christian Nielsen <cnielsen () nielsen net>]

On 16 Jul 2000, Sean Donelan wrote:

> Why does GlobalCenter tell people to call AT&T instead of GlobalCenter
> contacting AT&T directly?  IOPS tried to set up a common trouble ticket
> system between its members.  But I don't know how much use it gets.

this is how it should happen. If we have a problem with a peer or customer, we
contact that peer/customer and work the problem with them.