Re: Wanted: Clueful Individual @ TeleGlobe.net

[Me <smentzer () mentzer org>]

Having worked at a large unnamed backbone provider, I agree with the
reasoning behind not opening tickets for non-customers.

That having been said however, it is inexcusable to ignore a possible
problem on the network you are responisible for.  When non-customers would
call the NOC, I would listen to them, thank them for the heads up, and
investigate the problem, at the same time letting them know I could not
open a "customer" ticket on them.  If there WAS a problem found(believe
it or not, net everyone reporting a problem knew what they were talking
about :>  ), an internal ticket would be opened and worked as normal.


-Sean

me () mentzer org