nanog mailing list archives
Re: Bell Atlantic FCC outage report available now
From: Peter Galbavy <Peter.Galbavy () knowledge com>
Date: Thu, 25 Nov 1999 11:22:04 +0000
On Wed, Nov 24, 1999 at 07:39:45PM -0500, David Lesher wrote:
BS got caught doing this in Florida. There, the PSC gets a tally of how many tickets are open >24H, and BS must pay a refund to the sub. Turns out BS had a widespread unwritten policy of ticket-kicking at 23H 59M....went on for years...
In the UK (OK I know this isn't North America... yet) BT love FNF - "Fault Not Found". It is the stuff of urban legend how many POTS and ISDN lines (both BRI and PRI) come back to life after a call to the faults line and when queried for the final problem report the ticket was closed with FNF. The regulator in the UK has no inclination and no teeth, so please consider the FCC and the other bodies in the US to be very customer focused in comparison. Lucky people. Regards, -- Peter Galbavy Knowledge Matters Ltd http://www.knowledge.com/
Current thread:
- Bell Atlantic FCC outage report available now Sean Donelan (Nov 24)
- <Possible follow-ups>
- Bell Atlantic FCC outage report available now Alex Rubenstein (Nov 24)
- Re: Bell Atlantic FCC outage report available now Barry Shein (Nov 24)
- Re: Bell Atlantic FCC outage report available now David Lesher (Nov 24)
- Re: Bell Atlantic FCC outage report available now Peter Galbavy (Nov 25)
- Re: Bell Atlantic FCC outage report available now Tim Salo (Nov 25)
- Re: Bell Atlantic FCC outage report available now Alex Rubenstein (Nov 25)
- Re: Bell Atlantic FCC outage report available now Barry Shein (Nov 24)
- Re: Bell Atlantic FCC outage report available now Barry Shein (Nov 30)