RE: MCI outages (summary)

["Chris A. Icide" <chris () nap net>]

We've been peering with MCI for a while, and was an MCI customer
way back when.  It has been my experience that when we make
a call to the MCI NOC to report a problem, we have recieved as
good (if not better) performance from the NOC as a PEER as
we did as a customer.  Since I am very happy in the response
for all problems that are technical in nature, I would say this is
good.  However, if the problem in "political" in nature, forget
getting any kind of answer from anyone, unless you "know"
someone inside.

Chris

----------
From:   Joe  Shaw[SMTP:jshaw () insync net]
Sent:   Thursday, June 26, 1997 11:06 AM
To:     Robert_Gutierrez () 3com com
Cc:     nanog () merit edu
Subject:        Re: MCI outages (summary)

> From what I understand of MCI's peering agreement, you have to come into
at least 3 NAPs with DS3 bandwidth or better to even be considered to
peer.  So, I think if you peer with MCI, you'd definitely carry enough
weight with them that they'd take an interest with what problems you have.

Joe Shaw - jshaw () insync net
NetAdmin - Insync Internet Services
"Learn more, and you will never starve." - Paraphrase of Lee

On Thu, 26 Jun 1997 Robert_Gutierrez () 3com com wrote:

> OK, here's a scenario for you.  Traceroute fails inside MCI somewhere.  So
> you
> call your upstream, and said upstream only has a peering relationship with
> MCI -- ie: not a paying customer.  I'm under the impression that unless
> you're
> a paying customer, then (to quote a 70's phrase) "you don't have nothin'
> comin'".
>
> For those ISP/IBP's out there, can a BGP peer open a trouble ticket with
> you to have a problem looked at?  Or does the "paying customer" have to
> open the TT.  What if I can't get the "paying customer" to open up the TT
> (ie: you think I can get sex.com to open a TT with their upstream, as if
> they
> would care longer than the time to hit the "D" key on my message).
>
>      rob