Re: Internet outages

[Cary Howell <chowell () comstar net>]

On Sun, 15 Jun 1997, Joseph C. Pistritto wrote:

> This really depends on how important you are to your provider as well.
> We're a fairly large customer for at least one of our ISPs, so they tend to
> tell us about things as they happen (we also have a "bottom line"
> requirement here to be up, so we active reroute traffic from one ISP to
> another as things happen).  
>
> In reality, it's T3 customers and up that get this kind of service, and
> then only be special arrangement.

Horse-pucky!  Every ISP should be keeping their customers informed on
network troubles and outages.  We have an outage mailing list that any
customer; at any speed can receive network trouble reports that come
directly from our engineering staff or any of our upline providers.

If you're a business and need 'business class' service and you're not
being informed of outages -- get a new provider.


---
Cary Howell, CEO                          tel. 770-333-8779
ComStar Communications Corporation        fax. 770-333-8578
URL: http://www.comstar.net               email: chowell () comstar net