Re: Ungodly packet loss rates

[Avi Freedman <freedman () netaxs com>]

> At 10:49 AM 10/22/96 -0400, Avi Freedman wrote:
> > We explain it to people.  Generally not in detail to dialup customers, though
> > sometimes we do.  But most providers and cmpanies connected via dedicated
> > connections can be helped to understand what's going on.
>
> There's the rub Avi.  You have a lot of ISP customers.  I have a lot of
> WeJustGotOffOfAOL customers.  Mine take a bit more education, and could
> possibly be impossible to educate.  This is of whom the original poster is
> speaking.  This is getting off topic though.
>
> Justin Newton
> Network Architect
> Erol's Internet Services

Well, we were the original dialup provider in Philly, so our dialup customers
tend to the more clueful - but when we sit with the dialup customers we do
get (who are mostly by referral, since we don't blast the area with ads
like Erol's does) they understand, even if they aren't educated :)

And we send our WeJustGotOffOfAOL customers to Erols or elsewhere if they
are high-maintenance..

But the NANOG-appropriate target is how providers deal with dedicated-line
customers.  Yes, there are some very fussy ones, but we really haven't
had anyone who wasn't convinced to just complain to the site they were
trying to get to about their poor connectivity if we could show them good
connectivity to everywhere but that site or that the connectivity problems
were localized to the remote end.

Avi

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