RE: Cisco as Big Brother (Was Re: Cisco's AIP vs HSSI)

["Chris A. Icide" <chris () nap net>]

> One of the reasons that cisco has earned its place as Number One is
> that, to my knowledge, cisco has never terminally screwed a client.
> No other contender can make that claim with me. I've been screwed by
> all of them, except cisco. They don't always give me what I want when
> I want it, but they don't do fundamentally bad things like walking
> away from the ISP market as Proteon did or wiping out their upper
> management team as Wellfleet did from time to time.
>
>
> --Kent


I've had my problems with Cisco, and there have been many, however, I
must say that when you poke them in the eye and say, "uhm, I've got a 
problem that needs fixing now!", the engineers pop out of the walls like 
that green thing in Ghostbusters.  They slime things all up, and quickly 
pull a working solution out of the muck.  In fact, I found myself at O'Hare
Airport in Chicago early Sunday morning picking up two routers and a 
bunch of interface cards.  Cisco had been working on an unidentifiable
prblem, and decided that we may need to unload a couple of our routers
so they zipped out a couple of extra routers to us, along with an engineer.

Anyway, I know that I can count on their customer support organization
to immediately respond to my needs.  The ONLY other company I ever
worked with that offered (and met) this level of support was HP.

Chris


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