Re: outages, quality monitoring, trouble tickets, etc

[Ehud Gavron <GAVRON () ACES COM>]

Alan wrote:
[I wrote:]
> ] I have a ticket open with barrnet since 07/95 as to simple loss in
> ] the Santa Cruz area.  When Barrnet [oops, sorry, "call us BBN Planet"]
> ] closes that 4-month-old ticket, talk.

>  Why should they talk to you?  Do you pay them a service fee?

Their customer has instructed Barrnet NOC and staff to treat me as
a consultant/employee of the customer authorized to speak for them.
(4 month open ticket.  Problem duplicated at will. Large packet loss. 
inexcusable.)

...
>  I certainly see no reason why I should do this work for you.

Fair enough...  Do no work for other than your customers.  This isn't
Atlas Shrugged.  If I need something from you I'll get one of your
customers to sign off on it, or I'm just another leech. 

>  Brash in my Thanksgiving Vegetarianism,

>               -alan


Ehud

--
Ehud Gavron     (EG76)
gavron () Hearts ACES COM