re does Apple have any idea what it's venders will do

[Dave Farber <dfarber () me com>]

Begin forwarded message:

> From: Rahul Tongia <tongia () cmu edu>
> Date: June 23, 2010 11:53:40 AM EDT
> To: dave () farber net
> Cc: ip <ip () v2 listbox com>
> Subject: Re: [IP] does Apple have any idea what it's venders will do
> Reply-To: tongia () cmu edu

> Dave,
>
> Just a personal observation.  With so much of technology, including "time saving" or productivity gadgets - it is the 
> grief, time, heartache, stress, prep, etc. that I find most problematic.  I just had to upgrade my OS on my home 
> machine, and this process took a LONG time, including a lot of re-installing software.  And things not working as 
> advertised, promised, etc.  Thank god for online groups, forums, web 2.0, etc. for tips and tricks.  
>
> Things get WAY worse when multiple folks are involved.  Have I ranted about my iPhone 3G that I, as a good citizen, 
> didn't unlock but tried to use as a touch, which I was assured was fine?  One fine day, after a medium update, it 
> became an iBrick. This was after getting assurances that wouldn't be the case.  I call up Apple, and they say talk to 
> AT&T. AT&T says they no longer have a relationship with me).  Etc. 
>
> Like you said, 1-2 days here vs. there for your iPhone 4.0 isn't the point.
>
> Rahul
>
> p.s. reminds me of the story of a cable operator who promised a $20 credit if they were not on time for their 
> scheduled appointment.  Time? between 8 AM and 5 PM. Or the airlines that schedule a Pittsburgh to NYC flight as some 
> 1 hr 50 minutes just so they have a buffer and can improve their on-time stats?  When will we stop allowing such 
> stunts? 
>
> On Wed, Jun 23, 2010 at 9:02 PM, Dave Farber <dfarber () me com> wrote:
>
>
> after many painful times I managed to get an order for an Iphone 4 for delivery on June 24
>
> I got a note from Apple and indeed a congratulations from an Apple rep saying that it would be delivered  early on 
> the 23 rd.
>
> I then got a email from Apple confirming that the 23 would be the day and to ignore the 24 th date and to make sure 
> some one would be there to sign for it.
>
> Wel!!! I tracked the Fedex shipment and it arrived in Pittsburgh on the 22 nd and there it sits.
>
> So I called Fedex and they said nonsense!!. Apple did not know what it was doing, Fedex will deliver on the 24 th.
>
> Clearly I am annoyed that I had to arrange for someone to receive it but I am must more disturbed that Apple seems 
> either not to care how it's venders deal with it's customers or it is incompetent in dealing with them.
>
> And don't tell me I can wait, that is not the issue. It is it is time for Apple to grow up.
>
> Dave
>
>
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