re Reports of Google Nexus One 3G and Support Problems

[Dave Farber <dave () farber net>]

Begin forwarded message:

> From: Bob Frankston <bob2-39 () bobf frankston com>
> Date: January 10, 2010 7:23:01 PM EST
> To: dave () farber net, 'ip' <ip () v2 listbox com>
> Cc: 'Steve Muir' <steve () grimupnorth org>
> Subject: RE: [IP] re  Reports of Google Nexus One 3G and Support  
> Problems

> I would be delighted if Google voice worked over Wi-Fi – it currentl 
> y just uses the voice path. I’m going to try Skype to see if  
> that’s a solution. As an aside I tried Skype from my laptop over GoG 
> o in flight and it didn’t work – my guess is that GoGo purposely  
> tries to prevent it.
>
>
>
> As the frequency choices – of course it’s a business decision  
> though I would like to think that with an unlocked phone they wouldn 
> ’t want to bias it towards T-Mobile but given that there is a previo 
> us relationship who knows.
>
>
>
> At this point I see Ambient Connectivity as the larger issue and  
> view all these as intermediate annoyances.
>
>
>
> One other takeaway from looking at the MagicJack femto-board is how  
> small the chip is. Admittedly it only supports a subset of the  
> cellular protocols but we have to remember that cellular was  
> designed on what is, by today’s standards, very simple computers. Al 
> l these arbitrary choices distract us from the real issue of bits be 
> ing just bits. Instead we seem them through kaleidoscopic glasses th 
> at make it all seem magical rather than simply lame.
>
>
>
> From: Dave Farber [mailto:dave () farber net]
> Sent: Sunday, January 10, 2010 18:57
> To: ip
> Subject: [IP] re Reports of Google Nexus One 3G and Support Problems
>
>
>
>
>
>
>
> Begin forwarded message:
>
> From: Steve Muir <steve () grimupnorth org>
> Date: January 10, 2010 6:48:57 PM EST
> To: dave () farber net
> Cc: ip <ip () v2 listbox com>
> Subject: Re: [IP] re  Reports of Google Nexus One 3G and Support  
> Problems
>
> One might speculate that the design decision not to support AT&T's  
> 3G frequency bands was intended to support a business decision to  
> limit the use of the Nexus One to T-Mobile customers, particularly  
> when T-Mo is subsidising many of the Nexus One phones by a  
> substantial amount. Without use of AT&T's 3G bands it's very  
> unlikely anyone would purchase one of these devices but then switch  
> it to an AT&T SIM card - this is a much more effective way to lock  
> your customers in than SIM locking.
>
> The ability to support standard cellular voice over WiFi requires a  
> set of technologies known as Generic Access Network (or Unlicensed  
> Mobile Access) that tunnel 3GPP voice protocols over WiFi.  GAN/UMA  
> has not achieved widespread adoption within handsets or operator  
> networks, and Google may feel that Google Voice is a superior  
> alternative.
>
>
>
> On 1/9/2010 10:55 AM, Dave Farber wrote:
>
>
>
>
>
>
>
>
>
>
> Begin forwarded message:
>
>
>
> *From:* Bob Frankston <bob2 () bobf frankston com
>
> <mailto:bob2 () bobf frankston com>>
>
> *Date:* January 9, 2010 10:44:33 AM EST
>
> *To:* dave () farber net <mailto:dave () farber net>, 'ip'
>
> <ip () v2 listbox com <mailto:ip () v2 listbox com>>
>
> *Cc:* <mailto:nnsquad () nnsquad org>nnsquad () nnsquad org
>
> <mailto:nnsquad () nnsquad org>
>
> *Subject:* *RE: [IP] Reports of Google Nexus One 3G and Support  
> Problems*
>
>
>
> My complaint about voluminous disclaimer was aimed at our legal system
>
> rather than the Nexus. If I need a manual something is wrong though it
>
> has taken some learning to use my Nexus and there are still some
>
> aspects I’m getting used to. But I haven’t had radio problems  
> that are
>
> different from those with my G1. Getting 3G from T-mobile is still
>
> problematic – often moving the phone an inch will move it from E to  
> 3G.
>
>
>
> These problems with repurposing a cellular network as a data network
>
> are one of the issues behind my comments on Ambient Connectivity
>
> <http://rmf.vc/?n=UAC> (new). If anything my big complaint is that the
>
> Nexus, like other Androids, lacks the ability to act as an access
>
> point (tethering) – a feature built into my Win Mobile phone . Also 
>  I
>
> bought my Nexus unlocked but it lacks the radio necessary to let me
>
> use ATT’s towers as an option. This is an arbitrary design decision 
>  –
>
> after all when companies like HTC, Samsung etc produce phones they do
>
> them for various carriers rather than for users.
>
>
>
> The Nexus (like other such devices) are very powerful and convenient
>
> personal computer devices reduced to begging for the ability to
>
> communicate and settling for a repurposed voice network. For that
>
> matter when I do have a Wi-Fi connection but no cellular, why can’t 
>  I
>
> get voice over the IP path? In fact T-Mobile has phones which do this
>
> but so it’s a matter of policy not technology.
>
>
>
> *From:* Dave Farber [mailto:dave () farber net]
>
> *Sent:* Saturday, January 09, 2010 07:10
>
> *To:* ip
>
> *Subject:* [IP] Reports of Google Nexus One 3G and Support Problems
>
>
>
>
>
>
>
>
>
> Begin forwarded message:
>
>
>
>    *From:* Lauren Weinstein <
>
>    <mailto:lauren () vortex com>lauren () vortex com
>
>    <mailto:lauren () vortex com>>
>
>    *Date:* January 9, 2010 3:13:58 AM EST
>
>    *To:* <mailto:dave () farber net>dave () farber net <mailto:dave () farber net 
> >
>
>    *Subject:* *Reports of Google Nexus One 3G and Support Problems*
>
>
>
>
>
>
>
>    Reports of Google Nexus One 3G and Support Problems
>
>
>
>    <http://lauren.vortex.com/archive/000664.html>http://lauren.vortex.com/archive/000664.html
>
>
>
>
>
>    Greetings. Various media points are reporting fairly widespread
>
>    complaints about customer support and technical problems related to
>
>    Google's new Nexus One Android phone (
>
>    <http://bit.ly/5MB22D>http://bit.ly/5MB22D [PC World] ).
>
>    The volume of postings appears to have been sufficient to trigger
>
>    Google's "real time search" mode for the search term "nexus one
>
>    complaints" at this time.
>
>
>
>    The customer support complaints seem to involve both pre- and
>
>    post-sale issues, tales of finger-pointing between T-Mobile, HTC,  
> and
>
>    Google -- and a reported lack of other than (currently slow) e-mail
>
>    support from Google related to the phone.
>
>
>
>    I do not know at this point the extent to which these complaints  
> are
>
>    or are not representative of the overall Nexus One user population.
>
>    In these kinds of situations, you usually hear from the people with
>
>    problems, not the folks who are satisfied. Of course, it's the  
> former
>
>    group who most need an effective support structure in such
>
>    environments.
>
>
>
>    I did receive an unsolicited message from a reader (possibly  
> reacting
>
>    to my "The Google 'Nexus One' Saga Turns Ugly" blog posting from
>
>    yesterday -
>
>    <http://lauren.vortex.com/archive/000663.html>http://lauren.vortex.com/archive/000663.html
>
>    ) expressing
>
>    incredulity that his Nexus One arrived with voluminous legal
>
>    disclosure documentation but (he reported) no manual of any kind.
>
>
>
>    Concerns over the Nexus One's 3G performance appear to be piling up
>
>    ( <http://bit.ly/6keyck>http://bit.ly/6keyck [TFTS] ). Again, it
>
>    is impossible to estimate
>
>    at this time how representative these are, and of course any
>
>    associated
>
>    real problems (if actually related to the phone itself) could be
>
>    caused by anything from hardware issues (usually a hassle to fix)  
> to
>
>    firmware issues (typically much easier to deal with).
>
>
>
>    Since my longstanding concerns and recommendations regarding  
> Google's
>
>    support structure in general are already quite well known, I  
> won't go
>
>    farther into that aspect here for now
>
>    (
>
>    <http://lauren.vortex.com/archive/000509.html>http://lauren.vortex.com/archive/000509.html
>
>    ).
>
>
>
>    --Lauren--
>
>    Lauren Weinstein
>
>    <mailto:lauren () vortex com>lauren () vortex com <mailto:lauren () vortex com 
> >
>
>    Tel: +1 (818) 225-2800
>
>    <http://www.pfir.org/lauren>http://www.pfir.org/lauren
>
>    Co-Founder, PFIR
>
>    - People For Internet Responsibility -
>
>    <http://www.pfir.org>http://www.pfir.org
>
>    Co-Founder, NNSquad
>
>    - Network Neutrality Squad -
>
>    <http://www.nnsquad.org>http://www.nnsquad.org
>
>    Founder, GCTIP - Global Coalition
>
>    for Transparent Internet Performance -
>
>    <http://www.gctip.org>http://www.gctip.org
>
>    Founder, PRIVACY Forum - <http://www.vortex.com>http://www.vortex.com
>
>    Member, ACM Committee on Computers and Public Policy
>
>    Lauren's Blog: <http://lauren.vortex.com>http://lauren.vortex.com
>
>    Twitter:
>
>    <https://twitter.com/laurenweinstein>https://twitter.com/laurenweinstein
>
>
>
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