re Google Plans to Build Ultra High-Speed Broadband Networks

[Dave Farber <dave () farber net>]

Begin forwarded message:

> From: radix42 () gmail com
> Date: February 12, 2010 1:04:44 PM EST
> To: dave () farber net
> Subject: RE: [IP] Google Plans to Build Ultra High-Speed Broadband  
> Networks

> For IP if you wish of course…
>
> In my mind the biggest hurdle to success in this for google is going  
> to be customer service. They have always, in my experience, been  
> terrible at responding to any issues users have, regardless of  
> service, paid or free. They will have to deal with people on the  
> phone, and either build or buy the expertise in this area.  
> Ououtsourced call centers have a decidedly mixed track record in the  
> ISP business.
>
> -David Mercer
>
>
> From: David Farber <dave () farber net>
> Sent: Thursday, February 11, 2010 6:48 AM
> To: ip <ip () v2 listbox com>
> Subject: [IP] Google Plans to Build Ultra High-Speed Broadband  
> Networks
>
> BTW the issue in my mind is whether Google can handle the customer  
> interface, they have had real problems with their cell phone.  
> Network expertise is not sufficient .
>
> djf
>
> Begin forwarded message:
>
> From: "Faulhaber, Gerald" <faulhabe () wharton upenn edu>
> Date: February 10, 2010 8:04:31 PM EST
> To: Charles Jackson <clj () jacksons net>
> Cc: David Farber <dave () farber net>
> Subject: RE: [IP] Google Plans to Build Ultra High-Speed Broadband  
> Networks
>
> Chuck [Dave, I’m happy to have this exchange on IP, if Chuck agrees] 
> --
>
> I mis-spoke.  I meant experience in running a local distribution  
> network, and was a bit sloppy in not being specific.  But running a  
> long-haul network is worlds apart from running a local distribution  
> network.  Evidence?  Many of the CLECs circa 2000 were run by  
> redundant AT&T operations guys, who thought they understood  
> networks.  Turns out they were clueless when it came to local  
> distribution, and most went belly-up (helped along by recalcitrant  
> ILECs of course).  But these guys went into a business they didn’t u 
> nderstand while thinking they did understand it.  Running Google’s C 
> DN is no experience for local distribution.
>
>
>
> [The entire original message is not included]



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