Customers Unhappy With Early Clearwire Launches

[David Farber <dave () farber net>]

Begin forwarded message:

From: dewayne () warpspeed com (Dewayne Hendricks)
Date: September 17, 2009 5:29:36 PM EDT
To: Dewayne-Net Technology List <xyzzy () warpspeed com>
Subject: [Dewayne-Net] Customers Unhappy With Early Clearwire Launches

Customers Unhappy With Early Clearwire Launches
Poor customer support, low speeds, and high latency...
02:04PM Thursday Sep 17 2009 by Karl Bode
<http://www.dslreports.com/shownews/Customers-Unhappy-With-Early-Clearwire-Launches-104511 
>

We've been watching WiMax backer Intel's marketing department drum up  
deafening hype about the technology for the better part of a decade,  
initially calling WiMax "the most important thing since the Internet  
itself." This resulted in a lot of unskeptical but bubbly news  
reports, starting in 2004, proclaiming that WiMax was a cable and DSL  
competitor before it had even really left the development gate. Half a  
decade later finds Clearwire as the only major U.S. player in the  
Mobile WiMax space, with barely a handful of major launch markets  
under their belt.

Clearwire's fixed wireless service has traditionally seen poor reviews  
from our users. Enter the company's Mobile WiMax ambitions, fueled by  
a new joint-venture with Sprint that's now got corporate backing from  
such industry giants such as Google, Intel and Comcast. So how are  
users responding to the freshly-funded Clear Mobile WiMax service,  
which the company promises to deploy to 80 markets in 18 months?

Not particularly well, according to our latest user reviews and forum  
comments.

The mobile version of Clearwire's service comes in multiple flavors,  
all of which offer on average 4Mbps/384kbps connectivity, but with  
different bandwidth caps. The company has been playing with pricing,  
currently offering (at least in Portland) a $35 Mobile plan with a 2GB  
cap (and a whopping $10 each additional gigabyte), a $45 unlimited  
plan, a $10 day pass, or a $80 a month unlimited nationwide plan. The  
company also offers uncapped home plans of 1Mbps/512kbps for $25, and  
3Mbps/1Mbps for $30.

[snip]
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