Re: TSA Update

[David Farber <dave () farber net>]

Begin forwarded message:

From: Ed Gerck <ed () gerck com>
Date: May 15, 2009 11:13:45 AM EDT
To: dave () farber net
Cc: ip <ip () v2 listbox com>
Subject: Re: [IP] TSA Update

I read the PDF. It seems to be a marginal usability question, even  
though the terms should be clear and standard for the majority of  
users. "Passwords are not retrievable" means exactly what it says "not  
retrievable" -- neither the sys admin nor the user can retrieve it,  
although (as usual) the user may change it. The reply may take 5-7  
days -- exactly right, as the submission may require human review (if  
you seem to be in the black list, for example). And, of course, do not  
expect email to be immediate and it may take hours to arrive -- even  
though it may arrive quite soon.

Cheers,
Ed Gerck


David Farber wrote:
> From: Sid Karin <skarin () ucsd edu>
> Date: May 14, 2009 11:01:38 PM EDT
> To: dfarber () cs cmu edu
> Subject: TSA Update
>
> Dave,
>
> Despite their clear warning, my activation key arrived
> immediately after I sent the original email to you, only a
> few minutes after I enrolled.  Additionally, the login page
> has an option for a forgotten password and there is a
> manage your account option to change your password.
> I wonder why they tell you that things are worse than
> they actually are.





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