JetBlue 'Fesses Up, Quietly URGENT REMINDER DAVE () FARBER NET IS BROKEN; USE DFARBER () CS CMU EDU

[Dave Farber <dfarber () cs cmu edu>]

> Delivered-To: dfarber+ () ux13 sp cs cmu edu
> Reply-To: "monty solomon" <monty () roscom com>
> From: "monty solomon" <monty () roscom com>
> To: "list" <list () roscom com>
>
>
> JetBlue 'Fesses Up, Quietly
>
> By Ryan Singel
> 02:00 AM Sep. 19, 2003 PT
>
> JetBlue Airways began sending out apologetic e-mails Thursday to
> customers who are infuriated that the airline gave 5 million passenger
> records to a defense contractor investigating national security issues.
>
> The form letter, provided by JetBlue to Wired News, confirmed a Wired
> News story that JetBlue turned over the names, addresses and phone
> numbers of its customers in September 2002 in response to an
> "exceptional request from the Department of Defense to assist their
> contractor, Torch Concepts, with a project regarding military base
> security."
>
> The e-mail was carefully worded to say that data was never provided to a
> government agency or used for airline security testing, that the sole
> copy had been destroyed, and that the Torch presentation was developed
> without JetBlue's knowledge.  The company also expressed regret and
> promised never to turn over passenger information again without court
> order.
>
> The letter will not be placed on the company's website, but will go out
> under the name of JetBlue's CEO, David Neeleman, said JetBlue spokesman
> Gareth Edmundson-Jones.  The e-mail closed with, "I am saddened that we
> have shaken your faith in JetBlue but I assure you personally that we
> are committed to making this right." Jones added the company was
> "flabbergasted" when they first saw the Torch Concepts presentation.
>
> The Torch presentation (PDF) shows that Torch investigated the viability
> of airline passenger profiling, by combining the JetBlue data with
> Social Security numbers, income levels, number of children and vehicle
> ownership that Torch purchased from Acxiom, a company that sells
> consumer data.
>
> ...
>
> http://www.wired.com/news/politics/0,1283,60502,00.html

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