IP: A Network Solutions Experience

[David Farber <dave () farber net>]

> Date: Wed, 02 Jan 2002 15:40:26 -0800
> To: Dave Farber <farber () cis upenn edu>
> From: Steve Caine <shc () cfg com>
> Subject: A Network Solutions Experience
>
> Dave,
>
> I thought you might find the following amusing.
>
> We've got something like 100 domains, with registration
> dates going back to 1986.  Last week, 13 of them came
> due for renewal.  They sent me 13 separate invoices via
> first-class US mail.
>
> I went to the NSI web site and found that renewing more than
> one at a time now requires an "account".  I've never had
> such, but they had a mechanism for retrieving the account
> number and, then, the password.  The account retrieval
> system said each of the domains didn't exist, but they did
> find my email address & sent me an account number.  Unfortunately,
> the password retrieval mechanism said the account number
> did not exist.
>
> I telephoned and actually got a real person on the second
> ring after navigating the menu tree.  I explained my problem
> and the representative looked up my domains and said the
> problem was they were so old, they were registered before
> the account system was introduced.  I asked if she could
> make me an account and assign the domains to it.  She said
> that was not possible and the only way to renew was to do
> each one with an individual, complete online transaction.
> I asked how to do that so that American Express would not
> put a hold on my card when they saw all those identical
> transaction is a short time (I've had that happen).  She
> put me on hold and than told me that her supervisor said
> the best way was to renew only one each day.  I thanked
> her and hung up.
>
> I guess it's time to find a new registrar :-(
>
> Steve.

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