Interesting People mailing list archives

IP: More on gprs


From: David Farber <dave () farber net>
Date: Tue, 04 Dec 2001 10:13:17 -0500


>Date: Tue, 4 Dec 2001 06:22:05 -0800 (PST)
>From: Bruce Krulwich <krulwich () yahoo com>
>Reply-To: krulwich () yahoo com
>Subject: Re: IP: RE: If you love GPRS, set it free
>To: farber () cis upenn edu
>
>Dave,
>
>I think one of the lessons we can learn from the past 18 months is that
giving
>things away for free to jump-start usage doesn't work.  The "old model" of
>providing something that people actually want and will pay for seems to
work
>much better, but it takes time.
>
>I used GPRS (here in Israel) about a year ago for about a year and a half,
and
>the always-on always-connected aspect of it is REALLY nice.  Is WAP full
>Internet?  Obviously not.  But I don't want to do heavy browsing all the
time.
>  I do want specific information all the time.  Heavy browsing I'll leave
for
>the desktop.
>
>Right now I'm a heavy user of a connected PDA (the Nokia Communicator), and
I
>really miss GPRS.  Being able to get my e-mail anywhere, anytime is great,
but
>having to connect each time is horrible.  I would certainly pay a monthly
rate
>for enough GPRS usage to support constant e-mail checking, occasional
>information retrieval, and maybe AIM/ICQ.  None of those have heavy
bandwidth
>or speed requirements.
>
>So what about a GPRS package deal with e-mail, AIM/ICQ, and reasonable
>browsing support, pushed for people who are willing to pay for always-on?
>Won't that be better than sending another technology down the tubes by
>subscribing to a failed economic model?
>
>--Bruce


From: "Alan A. Reiter" <reiter () wirelessinternet com>
To: "David Farber" <dave () farber net>

Bruce Krulwich's comments make sense.  But a big problem is getting the
wireless industry to promote services without hype.

You don't need high speeds to be useful.  Look at i-mode in Japan, SMS
around the world and BlackBerry in the U.S.

But you do need to be honest with the consumer.  If you're going to
advertise "wireless Internet," you had better be sure that the experience
offers something close to what your target market expects.  That has been
the problem with WAP.  BT Cellnet advertises "Surf the Net.  Surf the BT
Cellnet."  That's just plain misleading.  Many carriers overseas have
advertised WAP as "the Internet in your pocket."

People **will** pay for services, but they won't overpay and they will
quickly determine whether they are indeed getting "wireless Internet."

Instant messaging already is a part of the carriers' portfolio -- both
cellular operators and packet data operators (Cingular Interactive and
Motient).  All the big IM players are involved in wireless: AOL, Microsoft
and Yahoo, among others.  Also, cellular operators do understand, finally!,
the value of e-mail.

The carriers' marketing departments and the senior executives simply don't
"get it."  Most of them seem unable to come up with a total package --
offering the right device, the right pricing and the right **message** about
capabilities.  If you want a wireless Internet experience, you're going to
need -- based on today's technologies -- a phone connected to a computer or
PDA, or a wireless-enabled PDA.  That means the network operators need to
place a greater emphasis on devices other than handsets.

Advertising "wireless Internet" -- when using a postage stamp-sized LCD on a
phone -- is ridiculous.  But it doesn't mean that getting, for example,
e-mail headers or short items of time-sensitive data, isn't useful.  The
marketing messages haven't been on target.

GPRS can be useful.  But GPRS (and other data services) have to be packaged
and marketed correctly.  Most of the carriers are selling what THEY want
people to think ("wireless Internet"), not what's reality.  Subscribers have
been "getting it" faster than carriers -- that's why the wireless data
business is in such trouble!


Alan


---------------------------------------
Alan A. Reiter, president
Wireless Internet & Mobile Computing
**consulting, workshops, publications**
E-Mail: reiter () wirelessinternet com
Phone: 1-301-951-0385
Fax: 1-630-982-1994
Web: http://www.wirelessinternet.com

-----Original Message-----
From: David Farber [mailto:dave () farber net]
Sent: Tuesday, December 04, 2001 9:30 AM
To: Alan A. Reiter
Subject: comments



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