Re: @home: Is *anyone* really home there???

[jmatk () TSCM COM (James M. Atkinson, Comm-Eng)]

At 9:10 AM -0500 2/23/00, Jim Littlefield wrote:
> On Tue, Feb 22, 2000 at 04:43:30PM -0600, Missouri FreeNet Administration
> wrote:
> > Greetings,
> >
> >      If there are any *living breathing* @home abuse admins on this
> > list, would one of you please contact me regarding one of your lusers?
> >
> >      The customer at 24.15.162.239 has been attempting to penetrate our
> > perimeter net for almost 4 hours straight now, and it's getting really
> > *OLD*...  (Yes,  they have been cut off at the routers, but I still have
> > to sift through 4 hours of continuous log activity I'd rather not deal
> > with - and they show *no* signs of catching an errant clue any time soon).
>
> Unless @Home gets lots of complaints regarding a particular user, they do
> very little, if anything. Spam and open NNTP servers are the only
> complaints that they appear to act on.
>
> I am an @Home customer and was getting repeated entire port range scans
> from another @Home customer located in the next town. I blasted off a
> complaint and received nothing in return. A telephone call to @Home and
> multiple conversations with a number of "supervisors" resulted in very
> little being done. IMHO, @Home's network is poorly managed and their
> support is next to useless. Unfortunately for me, DSL is not an option at
> this time.
>
> --
> Jim Littlefield           "One time I went to a museum where all the
>                           work in the museum had been done by
>                           children. They had all the paintings up
>                           on refrigerators." - Steven Wright

You can reach the abuse department at home.com at (650) 569-5399, but keep
in mind that they are deliberately indifferent, and notoriously
irresponsible about dealing with security issues.

-jma

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  James M. Atkinson                          Phone: (978) 546-3803
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