Re: Quarantine your infected users spreading malware

["Nigel Horne" <njh () bandsman co uk>]

> Hi,
>
> Gadi Evron wrote:
>
> > As many of us know, handling such users on tech support is not very
> > cost-effective to ISP's, as if a user makes a call the ISP already
> > losses money on that user.

Not necessarily true. Many ISPs charge little for set up and on going
costs, but support is only available from them via a premium rate phone
number.

> Than again, paying abuse desk personnel just
> > so that they can disconnect your users is losing money too.

Not so much if the desk is in India or China.

-Nigel
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