Webinar Announcement-Session 101: Essence of ITIL Change Management and Intro to DevOps

[Mitchell Pautz <mitchell.pautz () GMAIL COM>]

ITSM and DevOps community group presents: Session 101: Essence of ITIL
change management and an Intro to DevOps

You are invited to a Zoom meeting.

When: Dec 3, 2020 11:00 AM Pacific Time (US and Canada)

Register in advance for this meeting:

https://usc.zoom.us/meeting/register/tJEocuiqqD4qGtXzJurTOhnhIefIx1SL4BCZ



After registering, you will receive a confirmation email containing
information about joining the meeting.


Dear Colleagues,

Please join several of your peers on December 3rd as we present the first
of three planned Change Management and DevOps webinars. In this first event
we titled “Session 101” the panelists will present the problem statement
and share the current challenges that Change Management and DevOps are
hoping to address. Attendees will be encouraged to interact with the
panelists to collaborate on the narrative. Presenters will discuss their
perspective on how to change the thinking of Change Management from a
blocker to an enabler that supports business agility while minimizing risk
and impact.

Objectives:

   1.

   Gain insight into various perspectives on how current challenges at
   institutions are stretching our change capacity
   2.

   How to have meaningful conversations about Change Management objectives
   3.

   Clear up the misconception that DevOps and Change Management are at odds
   4.

   Learn how to think about ways to starting change culture



Panelists

   -

   Andrew Dixon, Head of Service Management Office, IT Services, University
   of Oxford
   -

   Jeff Gassaway, Information Security and Privacy Officer (ISPO)
   University of New Mexico
   -

   Craig Bennion, ITSM Process Manager, University of Utah
   -

   Hank Wojteczko, Cloud Practice Manager, David Kent Consulting
   -

   Lucas Friedrichsen, ITSM Product Manager, Oregon State University
   -

   Erik Pattison, Director of Network Operations, University of the Virgin
   Islands
   -

   Todd Barber, Director of Systems Development, University of Tennessee
   Health Science Center
   -

   Eric Haffey, Director of Client Services, University of Nebraska
   -

   Mitch Pautz, Sr ITSM Analyst, University of Southern California



The discussion will be online on December 3, 2020 @ 11am PT / 2pm ET. The
discussion will be recorded and posted to the ITSM CG website within 5
business days. To join the webinar use the link provided in the email
confirmation you will receive.

Hosted by

The Educause ITSM and DevOps CG

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