Re: [EXTERNAL] Re: [SECURITY] [External] [SECURITY] Duo/2FA exemption policies

["Gregg, Christopher S." <csgregg () STTHOMAS EDU>]

What do you do if the person will be without a device for a period of a couple of days?

This could be where we are at a disadvantage with the Microsoft solution as it doesn’t offer one time passcodes that 
can be generated in advance.

Chris



Chris Gregg

University of St. Thomas

Stop. Think. Click.
________________________________
From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU> on behalf of Gene LeDuc 
<gleduc () SDSU EDU>
Sent: Wednesday, August 14, 2019 11:20:45 AM
To: SECURITY () LISTSERV EDUCAUSE EDU <SECURITY () LISTSERV EDUCAUSE EDU>
Subject: Re: [SECURITY] [EXTERNAL] Re: [SECURITY] [External] [SECURITY] Duo/2FA exemption policies

We've found it easier to delete the old/lost phone from the user's Duo
account instead of doing a temp disable.  It seems cleaner and doesn't
bypass MFA (other than Duo's).  If the Duo account doesn't have any
devices, then the user logs in with credentials and gets to register a
new device, problem solved and no temp bypasses to undo.

Gene

On 8/14/19 6:14 AM, Gregg, Christopher S. wrote:
> We also have a process in place to allow the help desk to temporarily
> disable MFA for people who are in the process of replacing a lost/broken
> phone, but I assume you are looking for ongoing/long-term exceptions.

--
Gene LeDuc                 | Don't cling to a mistake just because you
Technology Security        | spent a lot of time making it.
San Diego State University |

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