802.1X password reset issues

["Pardonek, Jim" <jpardonek () LUC EDU>]

We are getting some grumbling from several staff that get into a password lockout condition when changing their twice a 
year required password.  We mostly see this when people have multiple devices connected to the wireless network and 
they forget one of them and it locks out from re-auth requests or if they don't change the password for their email 
client and that locks us out.  We have recommended procedures (turn off all devices but one and re-do the password one 
at a time).  We've tried to make it less painful by upping the number of failed password attempts before it locks out, 
but I don't want to get to a point where we sacrifice security for convenience.  Any any of you folks have similar 
issues and what have you done to make it easier?

Thanks,

Jim


James Pardonek, MS, CISSP, CEH, GSNA
Information Security Officer
Loyola University Chicago
1032 W. Sheridan Road | Chicago, IL  60660

*: (773) 508-6086

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