Tips for using third party survey providers

[Scott Stoops <sstoops () ASHLAND EDU>]

We recently sent out an email to our students that contained links to a
survey we wanted them to complete. The email had several pieces of
information, such as actual contact information, to validate that this was
a legitimate email. With an increased awareness on phishing, some of our
students questioned the email and reported it as a possible phishing
attempt.

Like everyone, we are walking a sometimes fine line between encouraging
people to not click on links from unexpected emails and still getting them
to interact when an email is legitimate. What are folks doing either within
the email communications themselves or in addition to the emails to
indicate that these kinds of things are legitimate?

One suggestion we had was to include our logo in the email but not all
vendors will allow this.
-- 
Scott Stoops
Security Analyst II
Office of Information Technology | 100 Patterson Technology Center
Ashland, OH 44805
(w) 419-289-5405
sstoops () ashland edu