RESULTS: Survey about security maintenance windows

[Thomas Carter <tcarter () AUSTINCOLLEGE EDU>]

Attached is a quickly put together PDF of the results of this survey. No major surprises (except the response that says 
IT doesn't get any time off including holidays! Must be a big school with plenty of staff.)

My goal with this is to share with my campus leadership that a regular maintenance window is not an unusual request and 
is part of good business practices.  Thank you everyone who responded; your answers were greatly appreciated.

Thanks,
Thomas Carter
Network & Operations Manager
Austin College


From: Thomas Carter
Sent: Monday, June 29, 2015 11:47 AM
To: 'The EDUCAUSE Security Constituent Group Listserv'
Subject: Survey about security maintenance windows

I put together a quick survey about maintenance windows for security issues. My definition of a maintenance window is a 
time we can remove any IT system from service without prior notice or approval. We're wrestling with the best 
frequencies/times/days/etc and I wanted to see what was working for others. This is specifically about maintenance when 
security fixes, patches/updates, firmware upgrades, etc are done.

The survey is here:
https://www.surveymonkey.com/r/38JFPBX

I appreciate any input you can provide; responses will be kept confidential. If others are interested, I'll summarize 
the results here in a week or two.

Thanks,
Thomas Carter
Network & Operations Manager
Austin College

Attachment: MaintenanceWindowSurveyResults.pdf
Description: MaintenanceWindowSurveyResults.pdf