Educause Security Discussion mailing list archives

Compromised Accounts Procedures

From: Robert Meyers <remeyers () MAIL WVU EDU>
Date: Wed, 23 May 2012 12:29:28 -0400

Does anyone have a documented process, guidelines, or procedures taken when a user reports a compromised account? We 
are looking to create such documentation in order to establish consistency in our trouble ticket handling of such cases.
 
Thanks in advance!
 
Bob
 
 
 
 
Robert E. Meyers,  Ms.Ed.
Manager, Security Awareness
  Information Security Services
West Virginia University
office: (304) 293-8502
remeyers () mail wvu edu

Current thread:

IPv6 and DHCP Martin Manjak (May 10)
- Re: IPv6 and DHCP John Ladwig (May 10)
  - Re: IPv6 and DHCP Kern, Paul (May 10)
  - Re: IPv6 and DHCP John Hoffoss (May 23)
    - Re: IPv6 and DHCP Phillip Deneault (May 23)
    - Compromised Accounts Procedures Robert Meyers (May 23)
    - Re: Compromised Accounts Procedures Tonkin, Derek K. (May 23)
    - Re: Compromised Accounts Procedures Aaron Kirby (May 23)
    - Re: Compromised Accounts Procedures Jacobson, Dick (May 23)
    - Re: Compromised Accounts Procedures Aaron Kirby (May 23)
    - Re: Compromised Accounts Procedures Robert Meyers (May 23)
    - Re: Compromised Accounts Procedures Tonkin, Derek K. (May 23)
    - Re: Compromised Accounts Procedures Rich Graves (May 23)
    - Re: Compromised Accounts Procedures Bidwell, Lesley (May 23)
    - Re: Compromised Accounts Procedures Pollock, Joseph (May 23)
    - Re: Compromised Accounts Procedures Matthew Hodgett (May 23)

(Thread continues...)