Re: Self-service password reset utility/appliance??

["Moore, Frank" <moorefx () LONGWOOD EDU>]

Michael,

We wrote a typical password reset program in house that has a web GUI in front of an Oracle database. It is the usually 
"several personal questions" to answer in order to authenticate and make the change/reset.

We have advertised this heavily over the years, but for the most part, students don't use it. They elect to reset by 
either calling the helpdesk or coming in to see us. Our heavy reset periods are the week or so before a semester begins 
through the first week of classes each semester.

Good luck!

Frank Moore

F. X. Moore III, Ph.D.
Vice President-CIO and Chief Privacy Officer
Longwood University
201 High Street
Farmville, VA 23909

[voice] 434.395.2034
[fax]   434.395.2035

moorefx () longwood edu
http://www.longwood.edu

IITS will never ask for your password in an email.
Don't ever email your password to anyone!



On 7/1/10 1:48 AM, "SCHALIP, MICHAEL" <mschalip () CNM EDU> wrote:

Hi folks.....



We're havin' fits.....simple password resets are eating us alive.  We run Banner/Luminus ("myCNM" portal), and an 
Active Directory/LDAP.  Luminus authenticates through Active Directory - so there is a single authorization mechanism, 
but.....we are spending a HUGE amount of time simply trying to manage student passwords.  Luminus has a password reset 
capability that we're using (it supposedly resets the passwords directly in AD, but there seems to be a time lag or it 
simply isn't working in some cases??)



What I'm wondering - what kind of software utility or appliance you all are using to allow students to perform their 
own password resets.......and, do you like it?....love it?.....hate it?



Thanks,



Michael