Staffing Matrix

["Sarazen, Daniel" <dsarazen () UMASSP EDU>]

Hi All,

 

I'm wondering if anybody has any matrix providing guidance for the
following:

 

Servers per server administrator

Help Desk (Tier 1) staffer per supported staff (taking calls, tracking
issues, maybe providing remote support)

Help Desk (Tier 2) staffer per supported staff (Setting up
laptops/desktops and more complicated issue resolution which requires
actually being at the users work area)

 

Thanks,

 

 

 

 

 

 

:: Daniel Sarazen, Senior Information Technology Auditor
:: University Internal Audit
:: University of Massachusetts President's Office

:: 774-455-7558

:: 781-724-3377 Cell
:: 774-455-7550 Fax
:: Dsarazen () umassp edu <mailto:Dsarazen () umassp edu> 


University of Massachusetts : 333 South St. : Suite 450 : Shrewsbury, MA
01545 : www.massachusetts.edu <http://www.massachusetts.edu/>